Returns & Exchanges
At AOKI GLOBAL, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a hassle-free 30-day return and exchange policy. Items must be in their original, unworn condition with all designer tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the garments in their original packaging, ensuring all labels are intact, and include the provided packing slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing