Frequently Asked Questions
Everything you need to know about your AOKI GLOBAL shopping experience.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery within 3-5 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are in their original condition to receive a full refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
AOKI GLOBAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and seamless transactions.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are the materials used sustainably sourced?
We are committed to ethical fashion. A significant portion of our collections uses organic cotton and recycled fabrics, as detailed in the product descriptions.